Terms and Conditions
These terms and conditions specify the agreed terms of use for the wisteriabeautyus.com. This agreement is between you, the person accessing and/or using the Website (You) and Wisteria Beauty at the address 6663A Old Dominion Drive, McLean, Virgina 22101.
The website is owned and operated by Wisteria Beauty LLC. Your access to or use of the website is subject to your agreement to and compliance with these terms and conditions.
GIFTCARD POLICY
Customers can purchase a plastic card in-store or an e-gift card via phone. An E-gift card will be sent to the customer's email given after purchasing.
Gift card or e-gift card can be used for services listed on Wisteria Beauty website (excludes lashes&browns services).
Reservations must be made for each customer. Call 301 850 8875 to book an appointment or via our website booking system.
A gift card or e-gift card can not be redeemable or exchanged for cash or credit or pay for another gift card
Cannot be used in conjunction with any other offer. No further discounts are applied.
Gift cards can be loadable and reusable for future use.
Cancellation Policy
We, Wisteria Beauty, pride ourselves on great customer service. Late arrivals, missed or canceled appointments come at a cost to the business and it interferes with the smooth running of our services and creates unnecessary follow-up and scheduling issues to other customers. As all the customers are important to us, your co-operation would be much appreciated that allow us to service and see everyone on time. Please let us know or call us on 301 850 8875 if you are running late for your scheduled appointment.
Arriving late to your scheduled appointment:
- If your appointment time becomes inconvenient for your, please let us know at least 1 business day and we are more than happy to reschedule you to a more suitable time. This will allow us to fill your appointment time with other customers.
- If you arrive 10 minutes after your scheduled appointment, you may be put on the waiting list.
- If you are over 20 minutes late for your appointment, this will result in canceling your appointment and require a new appointment time.
Cancellation and Failure to Attend
- If you choose not to notify us of cancellation of appointment or fail to attend a confirmed appointment more than 2 times continually, we may have to decline your future appointment with us.
With group booking for 5 people or more, as we require a $20 booking fee for each person, If you are more than 20 minutes late for your booking this is considered a no show and we reserve the right to cancel your bookings without any refund
Refund & Warranty Policy
If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.
You must arrange an appointment to have your nails fixed within 5 days after your initial service for GEL AND DIPPING POWDER MANICURE.
You must present your original receipt for the last visit in order to have a repair service at free of charge.
We will not offer any refund or credit note because you have simply changed your mind or the nail becomes discolored after the services due to chemical reactions (by hand sanitizer or cleaning products, etc..).
We will re-do any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.
As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused . We will not offer free repair or refund when we consult another service for you due your nails’ condition but you want to stay with your original choice.
For example due to your own lack of care your nails,
Please do not remove your nails at home before coming to fix it.
If you have any questions on how to care for your nails please ask the nail technician
Privacy Policy
1.Introduction
Protecting your privacy and the confidentiality of your personal information is very important to us. This Privacy Policy explains why we collect personal information and how we collect, use, disclose, store and protect your personal information. It also explains how you can access, correct, update or delete any personal information provided to us, or make a complaint if you have concerns.
2.What is personal information?
Personal information is any information about an identifiable individual and so includes any information that can be used to identify you, such as your name, gender, date of birth, address, telephone number, email or medical, educational, financial, and employment information.
3.What personal information do we collect?
We may collect personal information including your name, gender, date of birth, address, telephone number and email. Information about your computer hardware and software is also automatically collected by us when you use our website. This information can include your IP address, browser type, access times and/or referring website addresses. This information is used by us for the operation of the website and the services offered on the website and to maintain the quality of the services offered on the website.
We do not collect your financial information or retain credit card numbers used to purchase products or services as this information is collected by a financial institution that has their own privacy policy. If you receive a request to provide sensitive personal information (such as credit card details) in an email, do not provide this information because the request may be fraudulent. You can help us identify attempts at fraud - if anything suspicious occurs, please contact our manager.
4.Why do we collect your personal information?
We may collect your personal information when required by law but generally we collect personal information from you (or about you) to allow us to: supply you with tailored products, services or offers that may benefit you; better communicate with you; improve your experience with us; and notify you about our new products and services, discounts, promotions or upcoming events. Personal information collected or received by us will only be used for the stated purpose for which it was provided.
5.When and how do we collect your personal information?
We collect most personal information directly from you when you consent to communications from us. Your consent may be express (e.g. you agree to the use of your information by ticking a box) or implied by an action you take or do not take (i.e. because you have agreed to terms and conditions that contain information about the use or disclosure of your information). You provide us your information when you purchase (or enquire to purchase) products or services from us, you ask to find out more about our products or services, you apply to work with us, you participate in our competitions, you make a refund, return or other claim, you use our website(s) or other applications, you deal with us on the phone, you write to us, or when you visit one of our stores.
We may also collect information about how you use our website(s) or applications to help us better serve you. For example, we may do this when you click on a link from our website(s) or visit a website which displays our advertisements. This information is derived from cookies that identify the computer you used to access our website(s) or applications, and the cookies collect your server address; your top level domain name (for example .com, .nz, .gov, .au, .net, .edu, etc); the time and date of your visit to the website; the pages and documents you have accessed or viewed and the type of browser you are using. When we use cookies and other tracking technologies to collect your personal and non-personally identifiable information we are collecting this information to: better understand your browsing and purchasing behaviour; analyse and track website usage data; determine the popularity of certain content; deliver advertising and content targeted to your interest on our website; better understand your online activity; improve our website and your online experience; count the number of visits; and for other legitimate internal business purposes ( together “re-marketing, traffic, demographics and interest reporting purposes”).
We have engaged Google to provide advertisements on our behalf and to provide analytics services. Google may use cookies and other tracking technologies to collect non-personally identifiable information for re-marketing, traffic, demographics and interest reporting purposes via Google advertising cookies and anonymous identifiers. If you have consented ("opted-in") , your personal information may be merged with non-personally identifiable information collected through any Google advertising product or feature to be used by us for re-marketing, traffic, demographics and interest reporting purposes.
6.What if you don't want us to collect your personal information?
You do not have to provide us with any personal information unless you want to. For example, it is your choice as to whether you purchase our products or services or receive communications from us. If you choose not to provide us with your personal information, we may be unable to provide a product or service or deal with you.
When you use our website or a web browser to search for our website or products, you can set your web browser to remove or reject cookies by selecting the appropriate settings on your browser. If you wish to opt-out of having your web browsing information used for re-marketing, traffic, demographics and interest reporting purposes, you must download and install Google Analytics Opt-out Browser Add-on. Removing or rejecting cookies may affect the availability and functionality of our website and updates to your web browser may affect the functionality of the Google Analytics Opt-out add-on.
7.When do we disclose your personal information?
Your personal information will not be used contrary to this Privacy Policy but we may disclose your personal information to third parties:
for the purpose it was collected – for example, to supply to you, respond to you and to operate our businesses; • if we sell all or part of our business(es) and the buyer also requires your personal information;
to enforce our legal rights or those of others;
to prevent actual or potential fraud or illegal activity;
who provide services to us ranging from technology, data storage, website hosting, marketing, operations and customer service; or